Legal
Complaints Procedure
We want to get things right. If you are unhappy with any part of our service, please tell us and we will put it right where we can.
Last updated: October 2026
How to complain
- Email: hello@zerocomm.com
- Phone: 020 8288 6262
- Post: Complaints, ZeroComm Limited, F1 Sandown House, 1 High Street, Esher, KT10 9SL
Please include your name, business name, contact details and a description of the issue.
What happens next
- We will acknowledge your complaint within 5 working days.
- We will investigate fairly and may contact you for more information.
- We aim to send you a full written response within 4 weeks. If we need longer, we will explain why and tell you when to expect it.
Complaints about a lender
Funding is provided by independent lenders. If your complaint is about a lender's decision or agreement, you should also raise it with that lender, who will follow their own procedure. We will help point you in the right direction.
If you are still unhappy
ZeroComm Limited is not regulated by the Financial Conduct Authority, so complaints about our services cannot usually be referred to the Financial Ombudsman Service. Complaints about how we use your personal data can be referred to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).
Contact
Email hello@zerocomm.com.